User Support Specialist - Information Service Summer Intern

April 2024 - Present

City of Delta

• Implements the Microsoft 365(M365) upgrade for over 1500 corporate devices through remote installation of applications via PDQ Inventory and PDQ Deploy and setup of multifactor authentication to improve the technology of the company
• Tests and resolves over 10+ bugs to support the transition from on-prem systems to on-cloud to ensure users have a smooth experience and all features work as intended
• Manages directory of over 1400 users and 1500 devices through Azure Active Directory/Microsoft Azure to ensure users have appropriate access to properly conduct their work
• Manages over 80+ company devices through use of Microsoft Intune to ensure devices meet company security and standard
• Organizes routine large setup sites with over 80 attending staff members to upgrade and service corporate devices by communicating with over 15 directors, managers, supervisors and superintendents to ensure devices meet company standards
• Resolves over 5+ IT incident and service tickets daily through the HaloITSM portal to troubleshoot and improve the overall experience of the user

Receptionist

June 2022 - Present

City of Delta

• Manages over 20 program registrations daily via CLASS and PerfectMind (Xplor Recreation)
• Informs patrons regarding seasonal programs such as aquatics, skating and camps
• Execute daily reports including inventory quantity, float balance and cash reports
• Address over 200 daily inquiries via the phone and in-person communication with patrons
• Operates cash register and all point of sale functions

Cashier

February 2022 - June 2022

Canadian Tire

• Processes over 450 customer purchases efficiently, following standardized procedures
• Accurately verifies merchandise quantities, descriptions and prices
• Balances cash and is aware of amount of cash on hand
• Maintains merchandise around the cash area and ensures that retail basics are executed efficiently
• Operates cash register and all point of sale functions

Aquatic Centre Operations Staff

July 2019 - July 2020

University of British Columbia

• Informed patrons of new programs by initiating conversation and elaborating on program details
• Managed program registration through usage of Class program and relay information to patrons
• Performed receptionist activities such as answering phone calls and addressing inquiries

Assistant Centre Director

February 2018 - April 2019

Mathnasium of Kerrisdale

• Promoted the Mathnasium program by creating 5+ digital advertisements including seasonal flyers and promotions via Photoshop and Adobe Reader
• Secured confidential financial information by inputting data into database and filing sheet into safe
• Trained a team of 5+ professional instructors by providing coaching and informing them of company policy
• Managed instructor schedules by communicating with staff, inputting availability on Excel and informing staff of updated schedules
• Effectively communicated with parents by providing updates on student progress in a coherent manner in both Cantonese and English

Junior Instructor I

August 2018 - February 2019

Math Tutor Network

• Designed 3+ personalized lesson plans to teach students ranging from Grade 8 to 12 by creating practice questions on different topics
• Organized weekly appointments with students and parents to provide feedback on progress
• Administered personal progress reports to provide updates to parents

Ready Response Volunteer: COVID-19 Vaccination Clinic

March 2021 - April 2022

Vancouver Costal Health

• Ensure organization of clinic by directing patients to appropriate location for vaccination
• Ensure safety of staff and guests by enforcing and adhering to all COVID-19 regulations
• Resolve patient concerns through consistent communication with the on-site team

Emergency Department Patient and Family Ambassador Liaison Volunteer

April 2019 - April 2022

BC Children’s Hospital

• Provide a comforting environment by engaging patients across a variety of activities
• Analyze patients’ symptoms as provided by nurses to assess optimal measure of care for both staff and patients
• Handle confidential patient information as outlined by the privacy and confidentiality guideline
• Ensure patient safety by immediately reporting unusual occurrences to nurses

University of British Columbia

Bachelor of Computer Science

September 2022 - Present

University of British Columbia

Bachelor of Science - Integrated Sciences

Discipline Focus: Physiology, Nutrition, Immunology