User Support Specialist Intern Co-op

April 2024 - Present

City of Delta

• Designed algorithm using Selenium and Python to automated download and sorting of 500+ videos from historical database to modern network drive, completing the task three months ahead of schedule
• Manually tested and resolved 10+ fatal bugs to support and streamline the transition from on-premise systems to M365 Cloud, allowing for 1400+ users to continue using Outlook mail services in a hybrid system
• Actively participated in code review of the Delta chat bot, BurnsBot, to increase readability, consistency, modularity, and provide detailed documentation for future reference
• Documented major errors and issues in system via logs and Notepad to resolve with management team
• Manage directory of 1400+ users and 1500+ devices through Azure Active Directory/Microsoft Entra ID and use of conditional access to ensure users have appropriate level access to properly conduct their work
• Resolve 5+ daily IT incidents and tickets through HaloITSM to troubleshoot and improve overall user experience

Receptionist

June 2022 - Present

City of Delta

• Manages over 20 program registrations daily via CLASS and PerfectMind (Xplor Recreation)
• Informs patrons regarding seasonal programs such as aquatics, skating and camps
• Execute daily reports including inventory quantity, float balance and cash reports
• Address over 200 daily inquiries via the phone and in-person communication with patrons
• Operates cash register and all point of sale functions

Cashier

February 2022 - June 2022

Canadian Tire

• Processes over 450 customer purchases efficiently, following standardized procedures
• Accurately verifies merchandise quantities, descriptions and prices
• Balances cash and is aware of amount of cash on hand
• Maintains merchandise around the cash area and ensures that retail basics are executed efficiently
• Operates cash register and all point of sale functions

Aquatic Centre Operations Staff

July 2019 - July 2020

University of British Columbia

• Informed patrons of new programs by initiating conversation and elaborating on program details
• Managed program registration through usage of Class program and relay information to patrons
• Performed receptionist activities such as answering phone calls and addressing inquiries

Assistant Centre Director

February 2018 - April 2019

Mathnasium of Kerrisdale

• Promoted the Mathnasium program by creating 5+ digital advertisements including seasonal flyers and promotions via Photoshop and Adobe Reader
• Secured confidential financial information by inputting data into database and filing sheet into safe
• Trained a team of 5+ professional instructors by providing coaching and informing them of company policy
• Managed instructor schedules by communicating with staff, inputting availability on Excel and informing staff of updated schedules
• Effectively communicated with parents by providing updates on student progress in a coherent manner in both Cantonese and English

Junior Instructor I

August 2018 - February 2019

Math Tutor Network

• Designed 3+ personalized lesson plans to teach students ranging from Grade 8 to 12 by creating practice questions on different topics
• Organized weekly appointments with students and parents to provide feedback on progress
• Administered personal progress reports to provide updates to parents

Ready Response Volunteer: COVID-19 Vaccination Clinic

March 2021 - April 2022

Vancouver Costal Health

• Ensure organization of clinic by directing patients to appropriate location for vaccination
• Ensure safety of staff and guests by enforcing and adhering to all COVID-19 regulations
• Resolve patient concerns through consistent communication with the on-site team

Emergency Department Patient and Family Ambassador Liaison Volunteer

April 2019 - April 2022

BC Children’s Hospital

• Provide a comforting environment by engaging patients across a variety of activities
• Analyze patients’ symptoms as provided by nurses to assess optimal measure of care for both staff and patients
• Handle confidential patient information as outlined by the privacy and confidentiality guideline
• Ensure patient safety by immediately reporting unusual occurrences to nurses

University of British Columbia

Bachelor of Computer Science

September 2022 - Present

University of British Columbia

Bachelor of Science - Integrated Sciences

Discipline Focus: Physiology, Nutrition, Immunology